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The Market for Digital Services in Prisons

Pacific Standard Jun 27, 2019
This article is deemed a must-read by one or more of our expert collaborators.
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The Market for Digital Services in Prisons Giving Compass
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Giving Compass’ Take:

• Mia Armstrong discusses the exploitation related to the increasing sale of digital services – like entertainment and education – to incarcerated persons. 

• Are the markups on prison services acceptable? How can donors help prisoners access the things they need for basic dignity and rehabilitation? 

• Learn about the benefits of California’s prison education program.


Many companies seek captive markets—those in which consumers have little choice, like food in a sports arena or cable access in a rural area. But the ultimate captive market is the United States criminal justice system, where consumers are captive in both an economic and a physical sense.

Traditionally, private companies providing services in prisons have focused on food and personal items, as well as phone calls. These items are often priced at rates incarcerated consumers deem inaccessible—think $21 for a cheeseburger and wings, $31 for a hygiene essentials kit, or $15 for a 15-minute phone call (no small cost when you’re earning an hourly wage of between 33 cents and $1.41).

Now, many private companies are expanding to sell digital services to incarcerated people and their families. As they do so, companies break into a market with little existing regulation—which, some argue, leaves room for exploitation.

While most commerce within prisons revolves around food and hygiene products, a Prison Policy Initiative report on prison commissaries, published in May, found that digital sales are the “future of commissary.” The report also argues that digital sales serve as a new way to “shift the costs of corrections to incarcerated people” by monetizing opportunities for communication, education, and entertainment.

Read the full article about digital services in prisons by Mia Armstrong at Pacific Standard.

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Learning and benchmarking are key steps towards becoming an impact giver. If you are interested in giving with impact on Criminal Justice take a look at these selections from Giving Compass.

  • This article is deemed a must-read by one or more of our expert collaborators.
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    The Bail Project: Intended Impact and Theory of Change Case Study

    This case study shares an example of how a nonprofit organization with a mix of direct service and advocacy work approached developing its intended impact and theory of change. Many organizations conduct a mix of direct service and advocacy work. The relationship between these two distinct areas of work may take different forms. For example, some organizations may engage in advocacy to enable the success of their direct service work. Others may aim to use the results of their direct services as compelling proof points to inform advocacy work for systemic changes in policy or practice. When these types of organizations develop or refresh their intended impacts and theories of change, it is often helpful to identify impact goals associated with each area of work, given that direct services and advocacy typically involve different activities and different measures of success. In addition, organizations should aim to clarify how their direct service and advocacy efforts link to each other and why each is needed to achieve the overall impact they aspire to. As with organizations focused mainly on advocacy, hybrid organizations that combine advocacy and direct service need to adapt to challenges and opportunities in the external environment by balancing the need to stay focused on strategy with flexibility in implementation. Just because an organization does some advocacy work does not necessarily mean advocacy should be an explicit part of its intended impact and theory of change. We typically only find it useful if the organization is investing significant resources in advocacy and holding itself accountable for those results. The Bail Project Mission: The Bail Project combats mass incarceration by disrupting the money bail system—one person at a time. We restore the presumption of innocence, reunite families, and challenge a system that criminalizes race and poverty. We’re on a mission to end cash bail and create a more just, equitable, and humane pretrial system. Intended Impact: Over the next five years, The Bail Project will post bail for tens of thousands of the poorest members of our society—who are also disproportionately people of color—within 25 communities that are geographically, demographically, and politically diverse. The Bail Project will create a nationally representative set of proof points to show that cash bail is not required to ensure appearance in court. These efforts will advance The Bail Project’s long-term advocacy goal to change national norms so that decision makers opt for “community release with support” models instead of setting unaffordable cash bail that results in unnecessary detention and incarceration. Theory of Change: Drawing on data from our direct service experiences, we will demonstrate that our model of community release with support works across diverse settings. Our data will demonstrate that our model yields high rates of court return, results in fairer case outcomes without negatively affecting overall public safety, and leads to cost savings within jurisdictions. Armed with this data, we will motivate broad adoption of our Community Release with Support model by working directly with partners and key decision makers at local and state levels to enact systemic policy change. In parallel, we will work to ensure jurisdictions have the tools to implement and sustain our model of community release with support as systemic change takes hold. Revenue: $15 million (2018 fiscal year) Field: Criminal Justice Geography/footprint: United States Read the full article about The Bail Project at The Bridgespan Group.


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If you are ready to take action and invest in causes for Criminal Justice, check out these Giving Funds, Charitable Organizations and Projects related to Criminal Justice.

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