Giving Compass’ Take:
• Feedback loops in nonprofit organizations are imperative for more significant social change. Funders can keep in mind three key elements when thinking about designing feedback loops.
• How can donors promote or push for more organizations to incorporate feedback into their services?
• Read more on the power of feedback.
In the social services world, feedback has long been a pain point. We often don’t have the time or money to build formal feedback loops into program administration, and we usually gather it from written surveys and informal conversations. The problem is, the forms get filed away in a drawer and the feedback is biased.
There is a lot of work to be done to get service providers and funders comfortable with such a public feedback loop, which is why we, and our partners, always try to keep these things top of mind:
- Put people first. Always.
- Work at the speed of inclusion.
- Be prepared.
By doing these three things we can all develop feedback loops that work, and that ultimately help us build better programs that respond to the needs of the people we serve.
Read the full article about feedback loops by Liz Greenbank at FeedbackLabs.
Impact Philanthropy is a complex topic, and others found these selections from the Impact Giving archive from Giving Compass to be good resources.
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